- Shipping & Returns
Shipping & Returns
We can ship to virtually any address in the world. Please note that there are restrictions on some products and on certain locations.
When you place an order, contingent upon the items you choose, the preferred shipping method, the location for receiving shipment, dyelot discrepancies, backorder status and/or unforseen circumstances, the order will likely ship between two hours and two weeks. If your order is time sensitive, please alert us right away, either in customer comments, or by emailing us directly at firstname.lastname@example.org. We will make every effort possible to ensure that your shipment is delivered to you in the manner in which you specify.
Should you choose to contact the store directly to place a "special order" additional shipping charges may apply.
We would also like to offer, at an additional cost, extra insurance to cover the cost of your goods in case of loss through the postal system, etc. Please contact us if you would like to add insurance to your package; insurance coverage begins for purchase totals exceeding $80 and runs in increments of $3-$4.
For the health and hygiene of our customers, we do not accept returns. You, the customer, have the right to purchase a product that has not been handled, or used (knit, ripped out and re-packaged) by other persons. Your product will ship directly from the warehouse and will, therefore, not be subject to potentially harmful conditions such as bedbugs, fleas, lice, cigarette smoke, perfume, bacteria, skin conditions, infections and other unsanitary conditions. We hope that you appreciate the precautionary measures and extra care that we take to ensure the proper condition of your yarn.
Your purchase is also thoroughly inspected by customer control in order to avoid any potentially defective merchandise.